IT Specialist – Defense Commissary Agency
February 2025 – current
First point of contact for IT support across all US military base commissaries around the world for the US Department of Defense. Responsible for troubleshooting a wide range of diverse IT issue including printers and scanners, email and account issues, Windows system compatibility and errors, and other administrative tasks for users.
In charge of routing tickets to specialized teams depending on the task,
as well as maintaining and facilitating contact with several parties on
certain issues as they developed in real time.
Trained on PowerShell commands, as well as administrating Unix based
databases and systems.
System Administrator – Technology Therapy Group
November 2022 – January 2025
Managed the company’s ticketing system, keeping track of customer requests, responding to clients, and implementing updates or fixing issues, as well as escalating issues to upper management if needed.
Helped manage website and IT projects from inception to completion, overseeing a team of 5-10 employees, regularly attending meetings with clients to document project requirements, delegating tasks to specialist teams, as well as regular QC & review of projects both during development and after going live.
In charge of troubleshooting IT related issues for both internal teams and external users, including Microsoft 365 and Windows OS, as well as setting up new user accounts.
Junior System Administrator – Cerybrum Corp
September 2020 – October 2022
Working with flagship social media and cloud storage software, maintaining code base, debugging issues with the system including functionality, IT systems and website security.
Monitored the company’s ticketing system, responding to user’s issues and concerns as they arose, as well as troubleshooting compatibility, IT and account issues.
Education & Certifications
A.S. of Computer Science – NOVA Community College
CompTIA A+
CompTIA Network+
CompTIA Security+
Resume
Braden Holschuh 